Frequently Asked Questions
1. What is CourierHawk?
CourierHawk is a courier aggregator platform that connects businesses to multiple trusted South African courier providers through one easy-to-use system. We streamline quotes, waybill creation, collections, POD, and tracking—all from a single dashboard.
2. Which courier companies are integrated with CourierHawk?
We currently integrate with top national and international couriers including: The Courier Guy DPD Laser Skynet Aramex RAM Internet Express
3. How does CourierHawk help reduce courier costs?
Our AI-driven quoting system compares real-time rates across multiple couriers, helping you choose the most cost-effective option every time. Our analytics and optimizations have already saved our partner companies millions of rands.
4. Is the platform mobile-friendly?
Yes, CourierHawk is fully optimized for both desktop and mobile use, allowing you to manage shipments anywhere, anytime.
5. Can CourierHawk integrate with my existing system?
Absolutely. We offer easy integration options via API or plug-ins, enabling smooth connections with your order management, ERP, or eCommerce systems.
6. What features does the platform include?
CourierHawk offers a full suite of features: Instant multi-courier Quotes, Waybill creation, Courier collection, requests Proof of Delivery (POD), access live tracking and analytics dashboards for performance and cost insights
7. Is there a setup or onboarding fee?
No setup fee. Our team will assist with onboarding and training at no additional cost.
8. Who is CourierHawk for?
CourierHawk is ideal for B2B businesses of all sizes—from SMEs to large enterprises—looking to simplify and scale their delivery operations across South Africa.
9. Do I deal directly with CourierHawk or the couriers?
You’ll continue to deal directly with the couriers for collections, deliveries, and account management. CourierHawk simplifies the process by integrating all courier quotes, bookings, and tracking into one powerful platform—saving you time, effort, and admin while keeping you in control of your courier relationships.
10. What support do you offer?
We provide dedicated support during business hours via email and live chat.
11. What makes CourierHawk different from using couriers directly?
One platform, many couriers smarter pricing with AI faster bookings and fewer errors unified tracking and analytics single point of contact
